Effective Date: 2nd January 2025
SKV Renewables Ltd

At SKV Renewables, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the data you provide when you visit our website, contact us, or use our services.

1. Information We Collect

We may collect the following types of information:

Personal details such as your name, email address, phone number, and postal address.

Property information such as roof size, orientation, and energy usage when you request a solar, battery, or heat pump quotation.

Technical data including your IP address, browser type, and browsing behaviour on our website (via cookies or analytics tools).

2. How We Use Your Information

We use your information to:

Provide quotes and proposals for renewable energy systems.

Respond to enquiries and communicate with you about your project.

Arrange and carry out installations and aftercare services.

Improve our website, services, and customer experience.

Meet our legal, regulatory, and compliance obligations.

We will never sell your data to third parties.

3. Sharing Your Information

We may share your information only with:

Trusted partners and installers who work with us to deliver your system.

Accreditation bodies (such as MCS or RECC) where required for compliance.

Service providers (for example, website hosting or analytics) who help us operate securely.

All partners are required to keep your information safe and use it only for the purpose intended.

4. Legal Basis for Processing

We process your information under the following legal bases:

To fulfil a contract or take steps at your request before entering into a contract.

To comply with legal obligations.

Where you have given clear consent.

For legitimate business interests, provided your rights are not overridden.

5. Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes outlined above, or as required by law. After this time, your data will be securely deleted or anonymised.

6. Your Rights

You have the right to:

Access a copy of the personal information we hold about you.

Request correction of inaccurate or incomplete information.

Request deletion of your data (in certain circumstances).

Object to or restrict the processing of your data.

Withdraw your consent at any time.

To exercise your rights, please contact us using the details below.

7. Cookies and Tracking

Our website uses cookies to improve functionality and analyse website traffic. You can control cookies through your browser settings.

8. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

SKV Renewables Ltd
Website: www.skv-renewables.com
Email: info@skv-renewables.com
Phone: 0208 050 6032
Address: Unit 9 Churchill Court, 58 Station Road, North Harrow HA2 7SA

If you are not satisfied with how we handle your data, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk